Refund policy

REFUND AND RETURN POLICY

Hustle Rags Wholesale

1. General Terms – B2B Wholesale Sales

Hustle Rags Wholesale primarily operates as a B2B wholesale supplier of vintage and second-hand clothing and accessories.

Unless otherwise expressly stated, products are sold to business customers for commercial or resale purposes. By placing an order, the customer acknowledges and accepts the terms of this Refund and Return Policy.

Wholesale orders are generally sold by weight (kg), by piece, or in selected categories and assortments. The nature of wholesale vintage and second-hand goods means that individual items may vary in style, brand, size, color, material, condition, and overall appearance.

All product descriptions, grading information, category specifications, and any other conditions stated on the relevant product page form an integral part of the purchase agreement.

2. Vintage and Second-Hand Products

All vintage and second-hand products have been previously owned or used.

Items may show signs of previous use, including, but not limited to:

  • Minor marks or signs of wear;
  • Fading or variations in color;
  • Small imperfections;
  • Differences in shape, fit, or appearance;
  • Other characteristics consistent with the age and nature of vintage or second-hand clothing.

Such characteristics are inherent to vintage and second-hand products and do not automatically constitute a defect or grounds for a return, provided that the goods correspond to the category, grade, and description purchased.

Customers are responsible for reviewing the product description and grading information before placing an order.

3. Wholesale Sales by Weight and Random Selection

Unless a product is expressly offered as a selected or Handpick service, wholesale assortments are supplied through random selection.

Customers acknowledge that:

  • Specific brands, models, sizes, colors, and styles are not guaranteed unless expressly stated in the product description or agreed in writing;
  • The exact composition of an assortment may vary from order to order;
  • The presence of particular brands or specific items is not guaranteed unless expressly specified;
  • The overall assortment is determined by the category and grading description purchased.

Purchasing a random wholesale assortment does not guarantee that the goods will match the customer’s personal preferences, store concept, target market, or resale expectations.

4. Product Descriptions, Grading, and Documentation

4.1 Product Descriptions

Hustle Rags Wholesale provides detailed product descriptions to help customers understand the category, grading, and characteristics of the goods offered.

Customers must carefully review the product description before purchasing. The product listing, including any stated grading, percentages, limitations, or exclusions, forms an integral part of the order.

4.2 Grade A and Grade B Products

Products are supplied according to the grade stated in the relevant product description.

Where a product description expressly states that a Grade A assortment may include a percentage of Grade B items, the customer accepts that condition when placing the order.

Any stated percentage, limitation, or grading condition applies only where expressly indicated in the relevant product listing.

Grade B products may show more noticeable signs of wear, imperfections, or defects, as described in the relevant listing.

4.3 Photographic and Video Documentation

Hustle Rags Wholesale takes photographic and video documentation of orders before dispatch.

This documentation is retained as evidence of the goods prepared and shipped and may be used to assess customer claims, disputes, or payment disputes.

The documentation may be provided, where appropriate, to demonstrate the condition, category, and composition of the goods at the time of dispatch.

This provision does not exclude any mandatory rights or remedies available to the customer under applicable law.

4.4 Questions and Specific Requirements

Customers are encouraged to contact Hustle Rags Wholesale before placing an order if they have questions regarding a product category, grading, or specific requirements.

Where customers require a more selective assortment, the Handpick service may be available, subject to availability, pricing, minimum order requirements, and prior agreement.

Unless a specific selection is expressly agreed, the standard wholesale assortment remains random.

5. Non-Returnable Situations

Returns are generally not accepted for wholesale orders where the goods correspond to the product category, grade, and description purchased.

The following circumstances do not, by themselves, constitute grounds for a return:

  • The customer is dissatisfied with the assortment received;
  • The customer does not like the styles, colors, brands, or models supplied;
  • The goods do not fit the customer’s store concept or target market;
  • The customer experiences difficulties reselling the goods;
  • The customer expected specific brands, sizes, colors, or styles that were not guaranteed in the product description;
  • The customer is dissatisfied with characteristics or grading conditions that were disclosed before purchase.

This section does not limit any rights or remedies available where the goods are materially different from the agreed description, are damaged, or are otherwise non-conforming under applicable law.

6. Damaged, Incorrect, or Non-Conforming Goods

If the customer believes that the goods received are damaged, incorrect, or materially different from the product description or order, the customer must contact Hustle Rags Wholesale as soon as reasonably possible.

For efficient assessment, customers should generally submit their claim within 15 working days of delivery, unless a different period applies under mandatory law.

The claim should include:

  • The order number;
  • A clear description of the issue;
  • Photographs and/or videos showing the relevant items;
  • Any additional information reasonably required to assess the claim.

Customers should retain the relevant goods and packaging until the claim has been reviewed.

Hustle Rags Wholesale will assess each claim based on the order details, product description, available photographic and video documentation, and the evidence provided by the customer.

Where a claim is accepted, an appropriate remedy may be offered, including replacement, store credit, partial refund, or another remedy agreed between the parties, subject to applicable law.

Nothing in this policy excludes or limits mandatory legal rights or remedies relating to damaged, incorrect, or non-conforming goods.

7. Exceptional Returns and 14-Day Return Period

Hustle Rags Wholesale operates primarily on a B2B wholesale basis. Returns are not automatically accepted for wholesale orders.

A 14-day return period may be granted only where expressly agreed in writing between Hustle Rags Wholesale and the customer before the order is placed, subject to the specific conditions agreed at the time of purchase.

In the absence of such an agreement, returns are generally not accepted, except in cases of legitimate cause, material non-conformity, or where applicable law requires otherwise.

7.1 Fundamental Condition – Case-by-Case Assessment and Return Authorization

ALL RETURN REQUESTS ARE SUBJECT TO INDIVIDUAL REVIEW AND ASSESSMENT BY HUSTLE RAGS WHOLESALE.

Every return request will be carefully evaluated on a case-by-case basis, taking into consideration the specific circumstances of the request, the product description, the condition of the goods received, the order details, and any supporting documentation provided.

Submitting a return request does not automatically guarantee its acceptance. Hustle Rags Wholesale reserves the right to assess each request individually and determine whether the return will be accepted or rejected, subject always to any mandatory rights and remedies provided under applicable law.

A return will only be considered authorized once Hustle Rags Wholesale has expressly confirmed its acceptance in writing.

Customers must not return any goods without prior written authorization, except where otherwise required by applicable law.

7.2 Fundamental Condition – Refunds Exclusively Through Store Credit Vouchers

WHERE A RETURN REQUEST IS ACCEPTED AS AN EXCEPTIONAL COMMERCIAL ARRANGEMENT, ANY REFUND WILL BE ISSUED EXCLUSIVELY IN THE FORM OF A STORE CREDIT VOUCHER.

Hustle Rags Wholesale does not provide cash refunds, bank transfers, or refunds to the original payment method for returns accepted as an exceptional commercial arrangement.

The voucher amount will be calculated based on the actual amount paid for the returned goods, after deducting any applicable discounts and the original shipping costs, as specified in this Refund and Return Policy.

The voucher may be used for future purchases on the Hustle Rags Wholesale website or for other products and Handpick selections previously agreed with our team, subject to availability, pricing, and applicable minimum order requirements.

The issuance of a store credit voucher does not entitle the customer to a cash payment or conversion of the voucher into money.

This condition applies to all returns accepted as an exceptional commercial arrangement, subject always to any mandatory refund rights or other remedies required under applicable law.

7.3 Return Shipping Costs

Where a return is authorized as an exceptional commercial arrangement, the customer is responsible for the direct return shipping costs, unless otherwise agreed in writing or required by applicable law.

Returned goods must be securely packaged and shipped according to the instructions provided by Hustle Rags Wholesale.

Customers are responsible for using a traceable shipping service and retaining proof of shipment.

7.4 Store Credit Voucher Calculation and Use

The voucher amount will be calculated based on the actual amount paid for the returned goods, after deducting:

  • Any applicable discount applied to the original order, allocated proportionately to the returned goods;
  • The original shipping costs paid for the order.

The voucher will therefore correspond to the net value of the returned goods after the applicable deductions.

The voucher may be used for:

  • Purchases through the Hustle Rags Wholesale website;
  • Other products or categories agreed in advance with our team;
  • The Handpick service, subject to availability, pricing, minimum order requirements, and prior agreement on the items or categories selected.

Customers must contact our team before using the voucher for specific items or Handpick selections so that the relevant products, quantities, pricing, and conditions can be agreed.

Vouchers are non-refundable, cannot be exchanged for cash, and are subject to any conditions communicated at the time of issuance, except where applicable law requires otherwise.

7.5 Other Exceptional Remedies

Depending on the circumstances and applicable law, Hustle Rags Wholesale may offer another appropriate remedy, including replacement, store credit, partial refund, full refund, or another solution agreed between the parties.

8. Return Shipping and Packaging

No goods may be returned without prior written authorization from Hustle Rags Wholesale, except where applicable law provides otherwise.

Unauthorized returns may be refused or may not be processed until the circumstances have been reviewed.

Where a return is authorized, the customer must:

  • Follow the return instructions provided;
  • Package the goods securely;
  • Use a traceable shipping method;
  • Retain proof of shipment;
  • Include the relevant order number and any requested documentation.

The customer is responsible for any loss or damage caused by inadequate packaging or failure to follow the agreed return instructions, to the extent permitted by applicable law.

9. Refunds and Store Credit

For B2B wholesale orders, cash refunds are not automatically available.

Where a return is accepted as an exceptional commercial arrangement, store credit will generally be issued in accordance with Section 7.2.

The voucher amount is calculated based on the actual amount paid for the returned goods, after deducting applicable discounts and the original shipping costs.

Where a cash refund or another remedy is required by applicable law, this policy will not prevent the customer from receiving that remedy.

Any refund, replacement, or store credit will be processed only after the claim or authorized return has been reviewed and the relevant conditions have been satisfied.

10. Consumer Orders (B2C)

Where a purchase is made by a consumer rather than a business customer, mandatory consumer protection laws apply.

For eligible distance purchases, consumers may have a statutory right of withdrawal within 14 days of receiving the goods, subject to applicable legal conditions and exceptions.

Nothing in this policy is intended to exclude, restrict, or replace any mandatory consumer rights.

Where a consumer exercises a statutory right of withdrawal, the return and refund will be handled in accordance with the applicable consumer protection legislation.

11. Contact and Customer Support

For questions regarding product descriptions, grading, orders, claims, or authorized returns, please contact:

Hustle Rags Wholesale
Email: hustlerags@gmail.com

Please include your order number and any relevant photographs or videos so that our team can review your request as efficiently as possible.

By placing a wholesale order, the customer acknowledges that they have reviewed and accepted the product description, grading information, and applicable terms of this Refund and Return Policy, subject always to mandatory rights under applicable law.